Help at Home (hereinafter “Help at Home”) is committed to protecting the privacy of individuals who visit our public, private and/or restricted-use Web sites, including but not limited to: (collectively, the “Sites“), as well as individuals who register to use our Services as defined below or who register to attend Help At Home events.

This Privacy Policy describes how Help at Home collects, uses and shares the personal information we receive or that you make available to us by using our Sites or the applications, services, events and programs offered by Help At Home (collectively, the “Services”). It also describes the choices available to you regarding Help at Home’s use of your personal information, the steps you can take to access this information and, where applicable, to request that we correct or delete it. We can be contacted by using the details in the “How to contact us” section below.

Help at Home may also provide further privacy notices in respect to other interactions with you (for example, specific services requests) and the resultant processing of your personal information.

What information do we collect about you?

Applicable to all Site users:

Help at Home collects personal information about you when you register with any of our Sites or enter into an agreement with us. We also collect personal information when you voluntarily provide personal or business details via online or paper submission forms, surveys, or when you subscribe to Help at Home newsletters.

When you express interest in obtaining more information from Help at Home, or when you register with one of our Sites, we may ask for personal information including but not limited to your name, e-mail address, birth date, gender, zip code, occupation, industry, and personal interests. Additionally, when you visit our Sites, Help at Home automatically receives and records information on our server logs from your browser, including your IP address, Help at Home cookie information, and the page you request.

Applicable specifically to Help at Home Community Members:
When you become a Caregiver, Employee or Community Member, Help at Home may ask you for additional information, including but not limited to, financial information and personal information.

What is the purpose of us processing your personal information?

The personal information you have provided to Help at Home will be used for the purposes described in this Privacy Policy or any other purposes disclosed in any separate communication. For example, we will use personal information to perform Services.  We will also record your use of our Sites to operate and improve the Sites, thus helping us to better understand your needs and interests.

Help at Home may retain your personal information for a period of time consistent with the original purpose of collection. For example, we may retain your personal information while your account to use our Sites or Services is active or as necessary for us to administer ongoing obligations.  We also may retain your personal information during the period of time needed for Help at Home to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

What is our legal basis for processing your personal information?

Applicable to Site users (not including Help at Home Community Members):
If you are not an Help at Home caregiver, employee or Community Member, the legal basis for processing your personal information is legitimate interest because Help at Home benefits commercially from active Members, caregivers and employees and we may wish to invite you to become same.

Applicable to Help at Home Community Members, Caregivers and Employees:
The legal basis for processing your personal information while you are an Help at Home Community Member, caregiver or employee is necessity to perform our contractual obligations.

Help at Home will also send Communications (defined below), in our legitimate business interest to promote our range of Services and events.

How will we use the information about you?

Applicable to all Site users:
The personal information that you have provided to us will be used for the purposes described above, including as mentioned, to enable Help at Home to provide the Services you have requested.

Your personal information may also be used to send additional information about Help at Home’s Services, updates, promotions and events (“Communications”) unless you opt out from receiving such Communications. We will seek your advance permission to send Communications if legally required.

Applicable to Help at Home Community Members, Caregivers and Employees:
In addition to the uses applicable to all Site users, your personal information will be used to administer your account.

How do we share information collected?

Help at Home may share your personal information with affiliates for purposes related to customer support, technical operation, and account management.

We may also make your personal information available to authorized third parties so they can act on our behalf to assist in providing Services. Authorized third parties include service providers (e.g. Mailchimp), contractors, business partners, and third parties that that collect cookies (e.g. Google Analytics). These authorized third parties will use your personal information solely for the purpose of providing services to Help At Home. For example, Communications may advertise Help at Home events and Services, some of which are offered to you in partnership with specially selected partners of Help at Home. Because of this, your personal information may be shared for the purpose of assisting Help At Home to inform you of Help At Home events and Services.
Help at Home does not otherwise rent, sell, or share personal information about you with other people or non-affiliated companies except when we have your permission, or when required by law, in the exercise our legal rights or defense against legal claims, to effect a merger or acquisition of a Help at Home entity, to investigate, prevent, or take action regarding actual or suspected illegal or malicious activities, or to address actual or suspected violations of Help at Home’s terms and agreements, and standards.

Access to your information

Help at Home acknowledges that you may have the right to be informed about our processing of your personal information, restrict or object to certain processing, as well as access to your data, or the right to correct, amend, or delete data that relates to you.  We aim to keep the personal information we hold about you accurate and up to date. If at any time, you want to verify, update, amend or delete any personal information we hold about you please contact us using the information in the “How to contact us” section below.
If you are a resident of the European Union (EU) and have an unresolved privacy or personal information collection, use, or disclosure concern that we have not addressed satisfactorily, please contact the EU Data Protection Authorities. For more information on how to contact the EU Data Protection Authorities, click here.

Communication Preferences

You may manage your receipt of Communications via email by clicking on the “unsubscribe” link located on the bottom of Help at Home emails. Additionally, you may opt out of Communications by emailing us at:

Help at Home will retain some of your personal information to know not to contact you again in the future.

Pixel Tags

We collect visitor information by using pixel tags.

Pixel tag

A pixel tag, also known as a clear GIF or web beacon, is an invisible tag or tiny graphic image placed on certain pages of our website or in emails but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit. Pixel tags help us analyze our visitors’ online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Sites. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the websites you visit immediately before and after coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We also work with third-party companies that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your visits to our websites and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. In Help at Home’s legitimate business interest, this information may be used to improve our websites, to personalize your online experience, to tailor our Communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.

This site is being monitored by one or more third-party monitoring software(s), and may capture information about your visit that will help us improve the quality of our service. You may opt-out from the data that is collecting on your visit through a universal consumer options page located at

Links to Other Web Sites

Our Sites contain links to other third party websites; however, we are not responsible for the privacy practices or the content of such websites and do not make any representation as to the existence, sufficiency, accuracy or completeness of such websites or the privacy policies of such websites. Please see the website’s privacy policy for more information on the website owner’s data protection practices.

Changes to This Privacy Policy

Help at Home may update this Privacy Policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary e-mail address we have on file for you or by placing a prominent notice on the applicable Site(s).

How to contact us